Refund policy

Delivery Policy

· Cash on Delivery is not available on Framofy

· Delivery charges depend on the delivery location and weight of the order

· We require 0-3 business days for deliveries to Metro-cities (Bangalore, Chennai, Delhi, Kolkata, Pune & Mumbai) and 3-7 business days for deliveries to the rest of India

· The Delivery time will be considered from the time the product leaves our warehouse post production

 

Refund Policy

If an order is placed on our website and your payment is deducted, but your order is cancelled within 24 hours of order placement for any reason (Personal Request, Design Issue, ext.,) we will reimburse your money within 7-10 working days or issue you a coupon which you can use for your next purchase.

Return

Only if the package is damaged or incorrect product has been sent, return is acceptable and the same has to be mentioned to the carrier while accepting the product.

Damaged Product being received

If the product received has the exterior box/cover tampered with, DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for enquiry. If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.

What if the status says delivered but the product hasn't arrived?

If you haven't received your shipment but the status shows Delivered, don't worry; we can assist you in determining who has collected the goods by requesting Proof of Delivery (POD) or Delivery Receipt Sip (DRS Copy) from the Courier Company. It will take 4-5 business days for the courier company to respond with the POD or DRS; once received, we will share the same with you; please allow us additional time to handle this. Meanwhile, please verify with reception/security/neighbours to see whether someone on your behalf has received the shipment. If not, please let us know and we will enquire.

Delayed delivery and Un-delivered shipment:

Will I get refund/Compensation if my order is late?

The product will be delivered according to the delivery timeframe specified during the checkout process and we are strictly adhering to the same schedule. If there is a delay due to severe weather, Govt Restriction or any courier delay for any reason we will not be able to help in any refund/compensation but will try our best for delivering the product on-time. However, if you have any problems receiving your order, please contact us so that we can rectify the situation immediately.

What does Delivery Exception mean?

Please be aware that we make every effort to have the product delivered at all costs, but if a package is unable to be delivered, our support staff will notify you that the courier company was unable to deliver the product and the reason which we receive from them as mention as "Facing Delivery Exception". Once we receive your response, we will forward it to the courier firm so that delivery may be attempted again. If you do not respond within a day, your package will be returned to the "Production Unit" (in the meantime, we will request the courier company to reattempt delivery from our end to try delivering if possible). If your package is returned to the "Production Unit" in such a case, please provide us with an alternate address, complete pin-code, and landmark details so that our Ops team can calculate the reshipping cost and share the payment link. Note: If the returned shipment is not accepted or no response received for reshipping within 15 days of the goods being delivered to the HUB as per Framofy's terms and conditions, the package will be scrapped/destroyed and no refund will be issued for the order.